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FireFly Chat Answering Service

Let our agents answer your live help queries for you. The chat answering service is available 24 hours a day, 7 days a week – or during any times or days that suit your operation. Free agent training is provided so we better understand your business. The service is priced at US$0.25 per chat session. Take advantage of offering your prospects and clients true 24×7 support.

FireFly Live Support Software

Add live help to your web site. No software to install on your agents’ computers or on your web server. Just add a simple line of html code and you have an advanced live help solution. Agents interact with your customers using a web based control panel.

Only $15 per month including free integration on your web site, free button graphics customization and free chat window customization.

WebAngels Web Site Monitoring Service

If your web site is generating revenue you need to minimize downtime or service interruptions. Our WebAngels are real people who monitor your web site 24 hours a day. The WebAngels will periodically access and use your site in a predetermined way, just like a real customer. If a problem is identified then predefined actions are followed to ensure that service resolution is initiated without delay.